89 Job openings found

Job Summary: We are seeking an experienced Support Lead with strong finance domain knowledge to lead our technical support team. This role is critical in ensuring that our finance-related software and services deliver exceptional value to our clients. The Support Lead will oversee day-to-day operations, manage escalations, and provide in-depth technical ...

Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...

About the Role: We are seeking a dynamic and experienced Customer Support Manager to lead our customer support team. The ideal candidate will have a proven track record in managing large-scale customer support operations and a deep understanding of customer service best practices. This role requires a strong analytical mindset to ...

IT Support Engineer – ServiceDesk Engineer Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Must be an expert with common Office ...

Job Summary: We are looking for an experienced SAP Support Manager to lead our SAP operations team and manage Master Data Governance (MDG) initiatives. The ideal candidate will have 5 to 7 years of hands-on SAP experience, demonstrate exceptional leadership skills, and possess in-depth knowledge of MDG processes. This role requires ...

Key Responsibilities: Provide first-level support for IT applications by responding promptly to user inquiries and resolving technical issues. Monitor and manage application-related incidents and service requests, ensuring resolution within defined SLAs. Record and maintain detailed documentation of support interactions and resolutions in the ticketing system. Collaborate with higher-level support teams for the escalation of ...

Job Overview:   As a SME - Desktop Engineering, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with ...

Key Responsibilities: Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services. Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines. Collaborate with support teams to address and rectify quality issues promptly. Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement. Evaluate ...

Overview:  The Workday HRIS Analyst is responsible for working closely with team members on support and reporting as well as ensuring data integrity within the system of Workday HCM solutions for our business. The ideal candidate will have a deep understanding of Workday HCM solution combining strong functional expertise and the ...

As part of the Onsite Support Engineer (L1), the candidate is expected to support the Network Troubleshooting & server diagnostics. Manage the live system and onsite client on day to day support activity. Make sure the SLA are met with the high standard delivery and proper RCA. Regular briefing with clients and backend ...