12 Job openings found

About the Role: We are seeking a dynamic and experienced Customer Support Manager to lead our customer support team. The ideal candidate will have a proven track record in managing large-scale customer support operations and a deep understanding of customer service best practices. This role requires a strong analytical mindset to ...

Job Overview:   As a SME - Desktop Engineering, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with ...

About Company: Smart Controls India Ltd is an Indo-German industrial automation company, established in 1995 and headquartered in Gwalior, Madhya Pradesh. It operates as a member of the Zeppelin Group, a global leader in plant engineering and industrial solutions. Smart Controls delivers a range of automation and digitalization solutions, including: Automation ...

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

Job Summary We are looking for a Field Application Engineer (FAE) specializing in Vehicle Network Data Collection and CAN Parameter Analysis. The role involves traveling to customer locations to capture, analyze, and document vehicle nsetwork data across different makes and models. The ideal candidate will have hands-on automotive diagnostics experience, strong CAN ...

Primary Role Description:  The job holder will be responsible for providing dedicated claims facilitation and resolution support in high-business volume branches. The primary focus is to provide end to end assistance for claims service to channel partners, sales team and claimants throughout the claims lifecycle. The role encompasses end-to-end claims coordination, including documentation guidance, status tracking ...

Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to sales & services as well as answering generic, non-generic specific questions related to products and services. Candidates with voice background & prior web chat experience with UK or US client will be preferred. Experience of ...

 Key Responsibilities Handle inbound voice calls for International Roadside Assistance customers Provide prompt, accurate, and professional support to customers in emergency or service-related situations Coordinate with service providers and internal teams to ensure quick resolution Maintain clear and accurate documentation of customer interactions Deliver high-quality customer experience while meeting performance metrics Desired Skills & Competencies Strong spoken ...

We are looking for dynamic Senior Executive/Travel Consultants (Subject Matter Expert) to join our International Travel Voice process. In this role, you will be the primary point of contact for global customers, managing end-to-end travel requirements including bookings, cancellations, and complex amendments via phone, email, and chat. The ideal candidate must possess hands-on ...

About Processware Systems Processware Systems is a technology company specializing in AI-enabled enterprise software, Core Banking Solutions (BankSoft), Digital Banking, Embedded Systems, Aerospace & Defence Software, Enterprise Automation, Cloud Solutions and Artificial Intelligence platforms. We are looking for an exceptional Data Analyst / AI Developer who can transform enterprise data into business ...