1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Key Roles & Responsibilities:
Quality Analyst will be to monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales.
Key Requirements –
Education & Certificates : Must be ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
15.00 LPA TO 18.00 LPA
Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center.
You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of ...
1 Opening(s)
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Job Description
Key Responsibilities
1. Admissions Process Quality Control
● Monitor branch visits to ensure students receive prompt, professional, and effective counseling.
● Audit counseling sessions for accuracy, empathy, and conversion effectiveness.
● Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.
2. Follow-up & Escalation Management
● Track missed follow-ups and initiate ...
2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...
1 Opening(s)
4.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Job Description:
Responsible for monitoring and improving the Corporate Relations funnel, analyzing conversion rates, and identifying gaps in corporate outreach and engagement. The role involves performance analytics, ROI tracking, SOP adherence, and providing strategic insights to improve corporate partnerships, hiring outcomes, and placement opportunities.
Key Responsibilities:
● Analyze CR funnel performance ...