2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.50 LPA TO 6.50 LPA
Quality Analyst – Customer Support
Role Summary: The Quality Analyst monitors and evaluates customer interactions to ensure service quality, compliance, and customer satisfaction. The role involves providing feedback, identifying improvement areas, and supporting the overall performance of Customer Support Executives.
Key Responsibilities:
-Audit customer calls, chats, and emails.
-Evaluate interactions using quality standards.
-Provide feedback and ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Key Roles & Responsibilities:
Quality Analyst will be to monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales.
Key Requirements –
Education & Certificates : Must be ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
15.00 LPA TO 18.00 LPA
Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center.
You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of ...
2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...