2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...
1 Opening(s)
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.00 LPA
Handle customer complaints with thorough problem investigation, perform root cause analysis, and monitor the status of implementation. Develop and implement robust Corrective and Preventive Actions (CAPA) to address customer issues effectively.
Vendor Validation program using Data analysis & vendor audit.
Prepare COA , TDS , Documentation and record CAPA.
Performing internal process audit.
Review ...