1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Key Roles & Responsibilities:
Quality Analyst will be to monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales.
Key Requirements –
Education & Certificates : Must be ...
2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...
1 Opening(s)
3.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.00 LPA
Handle customer complaints with thorough problem investigation, perform root cause analysis, and monitor the status of implementation. Develop and implement robust Corrective and Preventive Actions (CAPA) to address customer issues effectively.
Vendor Validation program using Data analysis & vendor audit.
Prepare COA , TDS , Documentation and record CAPA.
Performing internal process audit.
Review ...