3 Job openings found

Key Responsibilities: Process customer orders and handle general enquiries Resolve issues related to orders not received and returns not credited Handle queries from stores regarding customer parcel deliveries and stock checks Support international customers with order tracking, delivery updates, and return-related enquiries Perform administrative tasks including customer account adjustments and sending mass customer communications Skills & ...

 Key Responsibilities Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently while maintaining professionalism and empathy Document customer interactions clearly and accurately in CRM systems Escalate complex issues to appropriate teams when necessary Follow service quality ...

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...