11 Job openings found

Primary Role Description: We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical ...

Quality Analyst – Customer Support   Role Summary: The Quality Analyst monitors and evaluates customer interactions to ensure service quality, compliance, and customer satisfaction. The role involves providing feedback, identifying improvement areas, and supporting the overall performance of Customer Support Executives.   Key Responsibilities:   -Audit customer calls, chats, and emails. -Evaluate interactions using quality standards. -Provide feedback and ...

We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical knowledge integration. This role requires a ...

Key Responsibilities: Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services. Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines. Collaborate with support teams to address and rectify quality issues promptly. Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement. Evaluate ...

Key Responsibilities: Process customer orders and handle general enquiries Resolve issues related to orders not received and returns not credited Handle queries from stores regarding customer parcel deliveries and stock checks Support international customers with order tracking, delivery updates, and return-related enquiries Perform administrative tasks including customer account adjustments and sending mass customer communications Skills & ...

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

 Key Responsibilities Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently while maintaining professionalism and empathy Document customer interactions clearly and accurately in CRM systems Escalate complex issues to appropriate teams when necessary Follow service quality ...

Primary Role Description:  The job holder will be responsible for providing dedicated claims facilitation and resolution support in high-business volume branches. The primary focus is to provide end to end assistance for claims service to channel partners, sales team and claimants throughout the claims lifecycle. The role encompasses end-to-end claims coordination, including documentation guidance, status tracking ...

 Key Responsibilities Handle inbound voice calls for International Roadside Assistance customers Provide prompt, accurate, and professional support to customers in emergency or service-related situations Coordinate with service providers and internal teams to ensure quick resolution Maintain clear and accurate documentation of customer interactions Deliver high-quality customer experience while meeting performance metrics Desired Skills & Competencies Strong spoken ...

JOB DESCRIPTION  We are seeking a highly motivated and enthusiastic person to join our EdTech company - ITvdeant Education pvt. ltd. The primary responsibility will be to make outbound calls to prospective students and parents, and provide them with information about our educational courses and programs. The ideal candidate should have ...