1 Opening(s)
6.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Primary Role Description: We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical ...
1 Opening(s)
6.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical knowledge integration. This role requires a ...
2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services.
Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.
Collaborate with support teams to address and rectify quality issues promptly.
Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.
Evaluate ...
2 Opening(s)
6.0 Year(s) To 9.0 Year(s)
5.00 LPA TO 7.00 LPA
Job Description
Key Responsibilities:
1. Manage and collect outstanding receivables from business customers (B2B) using SAP systems.
2. Analyze and resolve disputes, deductions, and credit memo requests.
3. Utilize SAP tools (e.g., SAP FI/CO, SAP SD) to track, monitor, and manage collections.
4. Communicate with customers, internal teams, and stakeholders to resolve collection issues.
5. Develop ...