Senior Executive

Job Description:

 Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required)
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints efficiently while maintaining professionalism and empathy
• Document customer interactions clearly and accurately in CRM systems
• Escalate complex issues to appropriate teams when necessary
• Follow service quality standards, KPIs, and response time targets
• Build strong relationships with customers to improve satisfaction and retention

Required Qualifications

• Fluent or native Arabic speaker (spoken and written)
• Good command of English (spoken and written)
• Bachelor’s degree
• Previous customer service, call center, or support experience preferred
• Strong problem-solving and communication skills