31 Job openings found

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

Primary Role Description: - Responsible for leading claims-focused training, learning & development, and quality management across Financial and Medical claims operations. The role ensures high-quality, compliant, and efficient claims processing through robust training frameworks, continuous learning initiatives, and quality assurance programs. Key Roles & Responsibilities: Design and deliver structured training programs for Financial and Medical ...

Job Summary We are looking for an qualified CA with experience and expertise in SOX Control & Compliance, Governance, Risk, and Audit Management. The role involves managing SOX compliance activities, conducting risk assessments, developing KPI/Risk Matrices, and implementing reactive and preventive control measures within the BPO/KPO finance environment. A qualified chartered accountants who can manage complete Service assurance & ...

Key Roles & Responsibilities:-  Develop and execute comprehensive SEO strategies tailored for the healthcare insurance industry, driving high-quality organic traffic and leads to Niva Bupa’s digital platforms. Conduct in-depth keyword research focusing on health insurance, wellness, and related customer intent to identify content opportunities. Optimize website architecture, meta tags, landing pages, and on-page ...

Job Description Responsible for creating the employee capability and talent management roadmap for the organization focusing on leadership and behavioral aspects by creating a segmented approach by band, channel and potential. Also, responsible for driving the employee engagement initiative and deploying an effective internal communication framework. Role is to also look ...

Primary Role Description: We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical ...

Key Responsibilities: Leadership & Strategy Develop and implement a scalable payroll operating model that supports service delivery to a diverse set of nonprofit clients. Establish and monitor key performance indicators (KPIs) for payroll accuracy, timeliness, compliance, and client satisfaction. Identify and lead initiatives to improve operational efficiency, automation, and quality control across the payroll ...

About the Role:   We are seeking a detail-oriented Lease Accounting Senior Accountant to support backend operations to manages multiple client accounts in restaurant sector and provides central point of contact for all ASC 842 implementation and accounting from India. This role will be an expert and responsible for ASC 842 ...

Position Overview : The HRO Manager role will involve leading and mentoring HR Outsourcing (HRO) leaders and their teams, managing payroll, garnishment, data management, call center and tax processing functions, and ensuring compliance with local labor laws.  The HRO Manager will drive operational efficiency and enhance employee satisfaction through strategic oversight ...

We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forward-thinking strategies to enhance customer experience, operational efficiency, and medical knowledge integration. This role requires a ...