47 Job openings found

Job Description Key Responsibilities ● Monitor and audit sales calls and voice interactions as per defined quality parameters. ● Evaluate agent performance based on compliance, communication, objection handling, and conversion effectiveness. ● Identify trends, recurring errors, and performance gaps through data analysis. ● Provide structured, constructive, and actionable feedback to improve agent performance. ● Deliver ...

Job Description Key Responsibilities 1. Admissions Process Quality Control ● Monitor branch visits to ensure students receive prompt, professional, and effective counseling. ● Audit counseling sessions for accuracy, empathy, and conversion effectiveness. ● Ensure students receive complete and transparent information regarding courses, fees, and career opportunities. 2. Follow-up & Escalation Management ● Track missed follow-ups and initiate ...

Job Description: Responsible for monitoring and improving the Corporate Relations funnel, analyzing conversion rates, and identifying gaps in corporate outreach and engagement. The role involves performance analytics, ROI tracking, SOP adherence, and providing strategic insights to improve corporate partnerships, hiring outcomes, and placement opportunities. Key Responsibilities: ● Analyze CR funnel performance ...

Job Description Purpose of the job: Develop and continually improve budgeting, financial projections, and operating forecasts. Business performance reporting. Present the monthly and quarterly financial reports of various units and departments. Implement a business intelligence tool and dashboard reports. Job Description Responsibilities will include providing financial insights and projections to Business leaders. Provide reliable ...

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

We are seeking a highly motivated and experienced Senior Actuarial Analyst to join our dynamic Pricing team. The successful candidate will play a crucial role in the development, implementation, and monitoring of pricing strategies for our health insurance products. This role requires strong analytical skills, a deep understanding of actuarial ...

  Overview: Seeking up a skilled Kronos functional administrator who will provide administrative and functional support in Workforce Dimension. Responsibilities: Strong knowledge and experience supporting UKG Dimensions Timekeeping and Scheduling, Accruals, Attendance and Devices. Strong Knowledge in troubleshooting interface errors (Boomi Integration) Maintain Business Structure setup and Troubleshooting Intouch Devices. Proficient in Cross-reference tables (CRT’s) Configure/Maintain/Test/Replace timeclocks for various ...

We are seeking a highly motivated and experienced Senior Actuarial Analyst to join our dynamic Pricing team. The successful candidate will play a crucial role in the development, implementation, and monitoring of pricing strategies for our health insurance products. This role requires strong analytical skills, a deep understanding of actuarial ...

Primary Role Description: - The Customer Service Assistant Manager (WFM) is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and ...

We are looking for PBCS Role: 6+ years of EPM experience with 3-4 years of PBCS experience (EPM PBCS Certification is preferable) Participate in launch of Oracle EPM solutions through full cycle Technical knowledge of scripting is essential for writing custom consolidations, translation logic, Complex business rules, Groovy rules, REST API’s, Data Management and EPM ...