1 Opening(s)
4.0 Year(s) To 7.0 Year(s)
Not Disclosed by Recruiter
Primary Role Description: - The Customer Service Assistant Manager (WFM) is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers.
He/She will also be responsible to provide suggestions and ...
4 Opening(s)
2.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Role & Responsibilities -
Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements
Maintain capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.
Design and maintain reports using eGain and other reporting tools, analyzing data to drive informed decision-making.
Monitor real-time data for ...