5 Opening(s)
4.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
Role & Responsibilities -
1. Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements
2. Maintain capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.
3. Design and maintain reports using eGain and other reporting tools, analyzing data to drive informed decision-making. ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Key Roles & Responsibilities:
Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly.
Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time.
Scheduling: Create and ...