61 Job openings found

Quality Analyst – Customer Support   Role Summary: The Quality Analyst monitors and evaluates customer interactions to ensure service quality, compliance, and customer satisfaction. The role involves providing feedback, identifying improvement areas, and supporting the overall performance of Customer Support Executives.   Key Responsibilities:   -Audit customer calls, chats, and emails. -Evaluate interactions using quality standards. -Provide feedback and ...

Job Summary We are seeking experienced professionals with a minimum of 1.8 year of hands-on experience in the US or UK Mortgage domain. The ideal candidate should possess strong knowledge of mortgage processes, excellent communication skills, and the ability to work in a fast-paced environment. Key Responsibilities Handling inbound phone calls, chats, and ...

Role Summary: As the General Manager & Head of Quality Assurance, you will be the strategic custodian of call quality, compliance, and sales behavioral enablement across our high-volume insurance sales contact center. You will lead the QA ecosystem to ensure, monitor, and analyze business transactions to establish the right behaviors of ...

Job Description:-As Program Manager, you will establish and direct the Program Management Office for a large, multi-functional division spanning Customer Service, Operations, Underwriting, Grievance, and Partner Management. You will act as the operational engine for our most critical initiatives, establishing the frameworks to track progress, manage risks, and ensure cross-functional alignment. ...

Job Summary: We are looking for a detail-oriented and skilled US Payroll Executive to manage end-to-end payroll processing for US employees. The ideal candidate should have a strong understanding of payroll procedures, compliance, and US labor laws. Key Responsibilities: Process end-to-end US payroll on a weekly/bi-weekly basis Ensure accurate calculation of wages, overtime, bonuses, ...

Key Roles & Responsibilities:- Primary Role Description The job holder would be responsible for: Monitoring servicing for B2B & B2C Partners. Closely interacting with B2B & B2C Partners and business team. Closely working with the operations and claims to ensure the customer requirement is timely taken care. Key Roles & Responsibilities: Monitoring of daily servicing requests, ...

Key Responsibilities Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources Familiar with US Healthcare domain knowledge and understanding of healthcare regulations (HIPAA) Deep understanding of medical coding, billing, and medical terminologies Operates with urgency in a real time service environment Defines, communicates and manages workflow and data coordination to support various ...

Job Description:  Note: To process your profile further with the client we need your consent/acknowledgement in response to this email along with your updated resume.  Must have skills - Minimum 2 years experience in Investment Operation Candidates should have all the required documents to prove his experience. Candidate should not be getting salary in cash Candidate should ...

Primary Role Description: - Responsible for leading claims-focused training, learning & development, and quality management across Financial and Medical claims operations. The role ensures high-quality, compliant, and efficient claims processing through robust training frameworks, continuous learning initiatives, and quality assurance programs. Key Roles & Responsibilities: Design and deliver structured training programs for Financial and Medical ...

Greetings from Mancraft! As per our conversation regarding the job for Risk and Compliance with EXL Services, please find below the job description. Kindly share your Updated CV, Adhaar Card & Pan Card no to upload your Profile on the EXL portal   Kindly fill the following details : Details to be filled Candidate Response Updated CV Shared? Yes/No First Name ...