118 Job openings found

 Key Responsibilities Handle inbound voice calls for International Roadside Assistance customers Provide prompt, accurate, and professional support to customers in emergency or service-related situations Coordinate with service providers and internal teams to ensure quick resolution Maintain clear and accurate documentation of customer interactions Deliver high-quality customer experience while meeting performance metrics Desired Skills & Competencies Strong spoken ...

 Key Responsibilities Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently while maintaining professionalism and empathy Document customer interactions clearly and accurately in CRM systems Escalate complex issues to appropriate teams when necessary Follow service quality ...

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

Key Accountabilities: Handle customer complaints with thorough problem investigation, perform root cause analysis, and monitor the status of implementation. Develop and implement robust Corrective and Preventive Actions (CAPA) to address customer issues effectively. Vendor Validation program using Data analysis & vendor audit. Prepare COA , TDS , Documentation and record CAPA. ...

Book Roll Operations Support the transfer of an entire book of business from one agency/system to another Verify policy details and ensure data is accurate and up-to-date before initiating the process Cross-check policies to identify and resolve discrepancies between source and target systems Maintain proper documentation of the book roll process and all updates made during ...

Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the motor servicing as well as answering generic, non-generic specific questions related to product cover/moto servicing. Candidates with voice background & prior web chat experience with UK or US client will be preferred. Experience of ...

  Job Description: The primary responsibility for this role is to effectively manage customer travel requirements, including: Air ticket booking, cancellation, and modifications Good Experience and Knowledege in Fully refund, Partially Refund, Penality check, fair uploading, BSP Refund. Hotel and car rental arrangements Limo and ferry services Handling customer requests via email and phone Ensuring high-quality customer service ...

The Opportunity: At Niva Bupa, we’re building a health insurance brand that feels relatable and celebrates everyday joys of having a secured life. We’re looking for a Graphic Designer who will take full ownership of redefining our visual language - bringing fresh, new-age, and innovative design solutions that break away from ...

Job Summary We are looking for an qualified CA with experience and expertise in SOX Control & Compliance, Governance, Risk, and Audit Management. The role involves managing SOX compliance activities, conducting risk assessments, developing KPI/Risk Matrices, and implementing reactive and preventive control measures within the BPO/KPO finance environment. A qualified chartered accountants who can manage complete Service assurance & ...

Key Roles & Responsibilities:-  Develop and execute comprehensive SEO strategies tailored for the healthcare insurance industry, driving high-quality organic traffic and leads to Niva Bupa’s digital platforms. Conduct in-depth keyword research focusing on health insurance, wellness, and related customer intent to identify content opportunities. Optimize website architecture, meta tags, landing pages, and on-page ...