2 Opening(s)
12.0 Year(s) To 18.0 Year(s)
15.00 LPA TO 20.00 LPA
Hands-on experience with troubleshooting hardware, software, users and network issue, good understanding of desktop OS along with good understanding of incident management processes and best practices, post-incident reviews and root cause analysis, IT Service Management (ITSM), ITIL framework and service desk operations, ITSM tools such as ServiceNow, ManageEngine, or BMC ...
1 Opening(s)
5.0 Year(s) To 12.0 Year(s)
18.00 LPA TO 22.00 LPA
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with enterprise clients, understanding their business objectives and aligning our services to meet their needs.
Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates.
Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ...