6 Job openings found

  Eligibility Criteria: • Should have worked as a Level 2 Azure engineer for at least 3 years. • Should at least have 4-5 years of total working experience • Should be Graduate or Above • Should have extensive working knowledge of Microsoft Azure platform & Azure Virtual Desktop & Windows Server Operating Systems • Should have prior experience in supporting ...

Responsibilities • Manages overall personnel, performance, daily operations, and discipline of self • The position will be responsible to provide remote support for IT infrastructure • Drive specific improvement projects as required by Management Team from time to time • Be accountable and responsible for actions taken • Take ownership ...

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.  Experience & Skills:  ∙2-5 years of IT support experience in an enterprise environment.  ∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.  ∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).  ∙Basic Platform knowledge of Azure  ∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).  ∙Familiarity with PowerShell for basic automation (preferred).  ∙Excellent communication and customer service skills.  ∙Ability to work independently and collaborate with teams across different time zones.  ∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus. Skills: Server,M365, RMM tools  Desktop Support:  ∙Provide Level 2 support for end-user computing issues (hardware, software, network).  ∙Manage and resolve Windows OS, macOS, and basic Linux issues.  ∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.  ∙Assist users with software installations, configurations, and upgrades.  ∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).  ∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).  Server Support:  ∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).  ∙Monitor and report on server health, performance, and patch updates.  ∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.   Microsoft 365 Support:  ∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).  ∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.   ∙Support email flow, distribution lists, and mailbox permissions.  ∙Help enforce security policies, MFA configurations, and compliance guidelines.  ∙Work with L2/L3 teams for complex M365 issues.  Working Environment: Shifts: 24/7 Rotational / US Shifts Location: Gurgaon Mode of work: Work from home  

Job Summary: We are seeking a skilled and experienced Azure Stack Hub Operator to oversee the operational support, maintenance, and management of Azure Stack Hub infrastructure. This role is responsible for ensuring the availability, security, and efficiency of the platform while working closely with internal teams, external vendors, and customers. Key Responsibilities: Operational ...

Key Responsibilities: Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services. Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines. Collaborate with support teams to address and rectify quality issues promptly. Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement. Evaluate ...

Key Responsibilities:  Client Relationship Management: Build and maintain strong relationships with enterprise clients, understanding their business objectives and aligning our services to meet their needs. Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates. Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ...