4 Job openings found

  Eligibility Criteria: • Should have worked as a Level 2 Azure engineer for at least 3 years. • Should at least have 4-5 years of total working experience • Should be Graduate or Above • Should have extensive working knowledge of Microsoft Azure platform & Azure Virtual Desktop & Windows Server Operating Systems • Should have prior experience in supporting ...

Responsibilities • Manages overall personnel, performance, daily operations, and discipline of self • The position will be responsible to provide remote support for IT infrastructure • Drive specific improvement projects as required by Management Team from time to time • Be accountable and responsible for actions taken • Take ownership ...

Key Responsibilities: Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services. Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines. Collaborate with support teams to address and rectify quality issues promptly. Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement. Evaluate ...

Key Responsibilities:  Client Relationship Management: Build and maintain strong relationships with enterprise clients, understanding their business objectives and aligning our services to meet their needs. Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates. Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ...