1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.
Experience & Skills:
∙2-5 years of IT support experience in an enterprise environment.
∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).
∙Basic Platform knowledge of Azure
∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).
∙Familiarity with PowerShell for basic automation (preferred).
∙Excellent communication and customer service skills.
∙Ability to work independently and collaborate with teams across different time zones.
∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus.
Skills: Server,M365, RMM tools
Desktop Support:
∙Provide Level 2 support for end-user computing issues (hardware, software, network).
∙Manage and resolve Windows OS, macOS, and basic Linux issues.
∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.
∙Assist users with software installations, configurations, and upgrades.
∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).
∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).
Server Support:
∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).
∙Monitor and report on server health, performance, and patch updates.
∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.
Microsoft 365 Support:
∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).
∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.
∙Support email flow, distribution lists, and mailbox permissions.
∙Help enforce security policies, MFA configurations, and compliance guidelines.
∙Work with L2/L3 teams for complex M365 issues.
Working Environment:
Shifts: 24/7 Rotational / US Shifts
Location: Gurgaon
Mode of work: Work from home
1 Opening(s)
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Not Disclosed by Recruiter
Job Description
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