1 Opening(s)
1.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities:
Provide first-level support for IT applications by responding promptly to user inquiries and resolving technical issues.
Monitor and manage application-related incidents and service requests, ensuring resolution within defined SLAs.
Record and maintain detailed documentation of support interactions and resolutions in the ticketing system.
Collaborate with higher-level support teams for the escalation of ...
6 Opening(s)
4.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Job Overview:
As a SME - Desktop Engineering, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with ...