1 Opening(s)
7.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities:
Oversee the pipeline of ongoing application developments to ensure timely delivery.
Coordinate with the development team to prioritize development pipeline
Collaborate with business teams to gather and document new application requirements.
Analyse requirements to ensure they align with business objectives and technical feasibility.
Act as a bridge between the business and development teams ...
1 Opening(s)
1.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Key Responsibilities:
Provide first-level support for IT applications by responding promptly to user inquiries and resolving technical issues.
Monitor and manage application-related incidents and service requests, ensuring resolution within defined SLAs.
Record and maintain detailed documentation of support interactions and resolutions in the ticketing system.
Collaborate with higher-level support teams for the escalation of ...