Manager RTR

CLIENT MANAGEMENT:

• Manage Client transition projects for US clients. 
• Establish and continually seek opportunity to increase customer satisfaction and deepen client relationships.
• Set and manage client expectations by communicating to each stakeholder at every step of the project.
• Communicate effectively with clients to identify business needs and evaluate alternative business solutions.
• Build knowledge base of each client business, organization and objectives.
• Establish channels for regular client feedback and satisfaction levels on the services provided, team/individual performance.
• Have ability to design / create KPI reports and dashboards for client and management review.
• Regular review of client processes documentation and keeping the same in live status.

 INTERNAL & EXTERNAL COMPLIANCES:

• Comply with the company ethics policy.
• Create awareness of ethical issues and encourage a transparent culture in which organization ethics policy is understood and lived upon.
• Prevent and manage any ethical issues as they arise.
• Prevent conflict of interest problems.

 PLANNING, INTERNAL ADMINISTRATION & REPORTING

• Participate, coach, guide the team in the initial creation of documentation for the client as part of deliverables and later review the documentation prepared by the team.
• Review, evaluate and signoff all key deliverables to the client to ensure high quality output to the client.
• Proactively identify, track, manage and mitigate the risks on specific issues with respect to client deliverables.
• Resolve the issues by providing contingency plan and/or escalate the issues to the top management for alternate solutions to ensure minimal impact to quality and timeline.

 RESOURCE MANAGEMENT

• Determine the roles of team members required for the execution of the tasks based on the requirement, timelines and budget as set in the client charter.
• Determine the competencies/skills required for the execution of the tasks based on the client specification and requirement.
• Determine the software/hardware resources, facilities required based on client work specification.
• Identify the knowledge and skills required for execution of task and ensure the same is available and if not it is provided to team members.

 COMMUNICATION & TEAM MANAGEMENT:

• Effectively communicate to the client the expectations, deliverables, dependencies, risks, timelines, milestones, schedules.
• Conduct regular team meetings - Timely appraises the team of all the client activities, communicates roles and expectations to team members, address operational issues & personal grievances coming up from the team.
• Ensure that all team members are adequately trained to perform their responsibilities and operational tasks in an ethical and responsible manner.
• Review performance goals, achievements and concerns with each direct reporting staff on a regular basis.
• Motivate and develop team members to shoulder higher responsibilities.
• Establish channels for regular client feedback and satisfaction levels on the services provided and team/individual performance.