Manager - Corporate Quality Assurance (CQA)

Job Description:

Key Accountabilities:

• Customer Complaint Handling: Investigate and resolve customer complaints through root cause analysis (RCA) and corrective actions.
• Supplier Quality Assurance: Conduct supplier audits, establish quality control measures for raw & packaging materials, and ensure consistency.
• Audit & Compliance: Lead internal audits of Perfumer Lab, QC, and Production, ensuring effective CAPA implementation.
• Process Improvement: Collaborate with Production, R&D, and Supply Chain to enhance QC measures and product quality.
• Documentation & Reporting: Ensure timely submission of COA & TDS, review existing specs, and align with industry benchmarks.
• Training & Development: Conduct training on quality standards, regulatory compliance, and best practices.
• Risk Management: Identify quality risks and implement proactive mitigation strategies.
• Cross-functional Collaboration: Work with R&D, Production, and Sales to align quality initiatives with business goals.

Prerequisites:

• Educational Qualification: Master Degree in Chemistry, Food Tech, or Chemical Engineering.
• Experience: 10-15 years in Quality Assurance (Fragrance, Flavours, Aroma chemicals).
• Regulatory Expertise: Strong knowledge of ISO, IFRA, REACH, GMP, HACCP & audits (customer, ISO, supplier).
• Technical Skills: Root cause analysis, CAPA, risk management, and analytical techniques (GC, GC-MS).
• Leadership & Tools: Excellent communication, problem-solving, cross-functional teamwork, and ERP/MS Office proficiency

Key Competencies Requirements:

• Customer focus
• Out of box thinking
• Research oriented mindset
• Analytical Ability
• Process orientation
• Auditing skills
• Good Verbal & written Communication
• Team player