Senior Manager - F&A (Retail)
Job Description:
Key Result Areas (Principal Accountabilities )
- Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned.
- High level review of financial statements prepared.
- High level review of audit schedules.
- Review daily /weekly delivery schedule for financials.
- Assist / Guide AMs in Trouble shooting - Clients issues/ queries/ escalations/ team issues.
- Communicate with US counterparts / Clients through calls and emails as required.
- Guide team as required and ensure successful completion of projects assigned on a timely basis.
- Ensure customer satisfaction.
- Regular review of transition plan and track progress.
- Active involvement in guiding team for new client setup – Master setups, tracking of data/information received, follow up for missing information.
- Active involvement in transition call - planning stage and onboarding stage.
- Ensure preparation of SOPs/ Process maps/ SIPOC.
- Ensure that the manager aligned perform the following timely - Work allocation to team members, update shift roster, review timesheets, leave management, provide timely feedback.
- Provide one on one feedback on regular intervals to direct reportees.
- Arrange for skip meetings at regular intervals.
- Work with the AMs to design and implement plans for training, mentoring etc.
- Ensure regular updating of process maps, process notes/ SOPs/SIPOC.
- Ensure daily updating of delivery trackers.
- Ensure completion and timely delivery of monthly MIS and PLI calculations.
- Review the updated client escalations in the standard escalation log and completed RCA and submit the same to AVP.
- Review the updated financial errors in the standard error log and completed RCA and submit the same to AVP.
- Review monthly dashboard prepared for assigned clients’ and setup meetings with Senior Management.
- Assist AVP in preparation of monthly dashboard for the vertical.
- Assist in SSAE18 audit.
- Assist management in any other MIS activities as required.
- Identification of areas of process improvement.
- Initiate improvement projects. Assist in creation of project plan and setup of project team.
- Regular monitoring of improvement projects and ensure successful completion of projects.
- Review the ongoing process and bring continuous improvement in process for efficiency & quality.
- India Direct delivery of financials or with very less involvement of US CAM.
Supervisory responsibilities:
- Monthly One-on-One Meetings & Performance Feedback.
- Regular skip meeting.
- Performance & Leave Management.
- Training, mentoring & motivating team.
- Review all deliverables are as per agreed SLA with client.
- Ensure the AMs do Monthly One on One Meetings & Performance Feedback.
- Ensure that all client deliverables are reviewed and meet the SLA targets set with client.
Desired Profile / Criteria / Skills :
Knowledge and Skills
- Excellent Accounting knowledge.
- Expertise in Microsoft Office and good speed on computers.
- Excellent Communication Skills and Confidence level.
- Smart & dynamic.
- Prior team handling experience of minimum 5 years.
- Accounting knowledge with US accounting experience.
- Transition experience.
- Experience in managing high demanding customers.
Key Metrics measured:
TAT and quality of allocated clients. Attrition nos. of team members.
Educational Qualifications: B.Com / M.Com / MBA / Inter CA (Not pursuing CA) / CA
Work Experience: 10-13 years Accounting Background, preferably having experience up to Finalization of Accounts and handling a team.
Benefits
Working Days : Monday - Friday
Working Hours – 9 hours (US work Shift Pattern), mix of WFO and WFH. The working hours may get extended due to the nature of the business
Company Profile
A tech-enabled outsourcing firm that’s changing the way companies think about finance, accounting, human resources and technology services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.