Payroll Specialist

Job Description:

Job Summary:

Under the general direction of the Payroll Manager the Payroll Specialist 1 coordinates and performs a variety of duties necessary to support the end-to-end payroll process for multiple clients within multiple states and multiple pay schedules to include weekly, bi-weekly, semi-monthly, monthly, and supplemental.

Essential Functions:

• Process payrolls for assigned clients, ensuring accuracy and timeliness by reviewing time files, exception reports, and related documentation.
• Identify and correct payroll errors.
• Collaborate with the polling team to ensure timely receipt of time files.
• Calculate paychecks from gross to net, including pre-tax and post-tax deductions.
• Deliver exceptional customer service by understanding client needs and expectations.
• Build strong client relationships, maintaining professionalism even in challenging situations.
• Communicate effectively with clients, internal departments, and occasionally regulatory agencies regarding complex or sensitive matters.
• Manage payroll-related requests (e.g., pay codes, deductions, job codes, PTO, locations, job changes) using the HRIS KACE system and coordinating with the data management team.
• Respond promptly to audit data requests.
• Maintain and update payroll procedure documentation monthly; store updates within the client folders.
• Ensure garnishments, benefits, and general data entries are accurately reflected in payroll; escalate issues as needed.
• Serve as the first point of escalation for payroll matters, resolving issues or involving appropriate teams/supervisors.
• Calculate overpayment/underpayment adjustments, research legal limits, and ensure proper processing of refunds and recoupments.
• Submit initial root cause analysis (RCA) and risk assessments for payroll errors.
• Recommend process improvements and automation opportunities to management.
• Joins client calls and speaks to payroll items and concerns.
• Support internal and external clients via phone, email, fax, or live communication.
• Maintain confidentiality and adhere to company policies regarding overtime and attendance.
• Perform other duties as assigned.

Minimum Qualifications:

• 2 Years experience as a Payroll Processor within the Infosync company.
• High school diploma or equivalent
• Strong verbal and written communication skills
• Demonstrated ability to represent payroll operations effectively in client – facing meetings and calls.
• Experience in a client-facing role
• Proven accuracy and attention to detail
• Ability to troubleshoot and meet tight deadlines
• Professional demeanor under pressure
• Strong multitasking and analytical skills
• Adaptability to change and problem-solving mindset
• Understanding of payroll’s human impact
• Ability to analyze and interpret excel data for accuracy.
• Proficiency in MS Office, especially Excel
• Effective time management and organizational skills
• Familiarity with payroll-related accounting and reconciliation

Preferred Qualifications:

• Experience with UKG Pro
• Some college coursework
• Advanced Excel skills
• Understanding of payroll transaction rationale
• Multi-client, multi-state payroll experience
• Background in HRO, PEO, or payroll processing firms
• Experience with restaurant/tipped employee payroll