1 Opening(s)
1.0 Year(s) To 4.0 Year(s)
Not Disclosed by Recruiter
Job Description
Key Responsibilities
● Monitor and audit sales calls and voice interactions as per defined quality parameters.
● Evaluate agent performance based on compliance, communication, objection handling, and conversion effectiveness.
● Identify trends, recurring errors, and performance gaps through data analysis.
● Provide structured, constructive, and actionable feedback to improve agent performance.
● Deliver ...