Service Desk Specialist-MAC

Job Description:

Job Description:

A skilled System Administrator with expertise in managing Macintosh devices. The ideal candidate will be responsible for the configuration, maintenance, and support of Macintosh endpoints. This role will involve collaborating with various teams to ensure the smooth operation of Macintosh devices and adherence to security standards.

Key Responsibilities:

• Deploy, configure, and maintain Macintosh devices, including desktops and laptops, across the organization.
• Manage user accounts, permissions, and access controls on Macintosh endpoints.
• Perform software installations, updates, and patches on Macintosh operating systems and applications.
• Troubleshoot hardware and software issues related to Macintosh devices and provide timely resolutions.
• Monitor system performance and implement optimizations to enhance efficiency and reliability.
• Ensure compliance with security policies and procedures, including data encryption, antivirus protection, and system backups.
• Collaborate with IT teams and end-users to address technical issues and provide user support.
• Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• Stay current with industry trends and best practices in Macintosh device management and IT security.

Qualifications and Skills:

• achelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience as a System Administrator with a focus on managing Macintosh devices in an enterprise environment.
• In-depth knowledge of macOS, including system configuration, administration, and troubleshooting.
• Familiarity with Apple device management solutions, such as Jamf Pro or Apple Business Manager.
• Strong understanding of networking concepts, protocols, and technologies.
• Excellent problem-solving skills and the ability to work independently or collaboratively in a team environment.
• Effective communication skills with the ability to interact professionally with users at all levels of the organization.
• Relevant certifications, such as Apple Certified Support Professional (ACSP) or Jamf Certified Associate (JCA), are a plus.

• Experience in handling multiple tasks

• Result Oriented & able to deliver within timelines

Working Environment:  Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift (including US, APAC and EMEA Region)