Job Description:

Purpose of the Job

Delivery & resource planning, Escalation management, Quality review, Process improvements, Maintain up to date SOP, checklists etc, Management MIS & reporting, Training need analysis, Meet SLA, Delivery deadlines, Providing performance feedback to team members, Transition of new clients, Carry out root cause analysis & action plan for errors/escalations. Query resolution, revision of Bank Reconciliations, doing statement research etc. Periodical assigned tasks: review of DDV file, Error analysis etc.

Work Experience:

• 6+ years of relevant work experience.
• 2+ years of team handling experience.

Other Prerequisites:

• In-depthknowledge infollowingDDVactivities:
• Reviewingthetrackers,PMT andlogs,whereverapplicable.
• Reviewingofreconciliation(ifrequired).
• Research, if any.
• Requiredtoworkin shifts.Basedonbusiness/projectrequirementwillwork inUShours.
• PriorworkexperienceinMNC&matrixorganization.
• ExperienceinhandlingClientemails/calls.
• Shouldhavetransitionexperience(discretionary).

ExtentofPublicContact:

• FrequentlyservesasarepresentativeofQBSStovariousorganizationswithinthecommunity,displayingcourtesy,tact, consideration,anddiscretionin allinteractions.
• ContinuallyservesasarepresentativeofQBSStothecontractcorporategroups,displayingcourtesy,tact, consideration, anddiscretionin allinteractions.
• Frequentlynegotiatescontracts,answersquestionsfromaccounting&other staff,andinteractswithdivisioncorporatestaff.
• Positionrequiresdirectone-on-oneaswellasgroupbasisinteractionwithLOBmanagementteam.
• HandsonexperienceinMIS/ Excelreports.
• AttentiontodetailareimportantrequirementsHewillbeinteractingwithclientandbothinternal& external stakeholders on a daily basis, so it is imperative he should be able to interact on aprofessionalmanner at alltimes.