Job Description:

Job Description – Level 3 Engineer  Azure

Eligibility Criteria: 

•Should have worked as a Level 3 Azure engineer for at least 3 years.

•Should at least have 7-9 years of total working experience

•Should be Graduate or Above

•Should have extensive working knowledge of Microsoft Azure platform & Azure Virtual Desktop & Windows Server Operating Systems

•Should have prior experience in supporting WINTEL systems & Virtualization technologies

•Must have Certifications like MCSA / MCSE (Advanced Level), Azure Solutions Architect Expert (AZ305) & ITIL

Principal Responsibilities:  

• Provide high-end technical and project-based support for Azure Cloud Leverage your deep expertise in Azure Networking and Security to lead critical
• initiatives, troubleshoot complex cloud issues, and ensure smooth operations of cloud environments.
• Architect, design, and implement Azure-based solutions Collaborate with clients and internal teams to design and implement robust architectures using a combination of Azure services, such as Azure Kubernetes Service (AKS), Azure VMware Solution, and Azure Stack. Integrate enterprise management tools like Backup, Monitoring, and Automation to ensure comprehensive deployments.
• Design technical architecture for Public Cloud Platforms Work closely with clients to architect scalable and secure Public Cloud or Hybrid Cloud solutions using the appropriate Azure services and industry best practices.
• Support Azure-related issues, drawing from your working knowledge of services such as Azure Synapse Analytics, Azure Communication Service, and more.
• Troubleshoot advanced Azure and Windows Virtual Desktop Issues Resolve complex Level 3 issues across networking, security, and application services, providing callbacks within defined SLAs, ensuring a high level of customer satisfaction.
• Track and analyze Azure support tickets Maintain a detailed tracker of Azure-related tickets and resolutions, providing regular daily, weekly, and monthly updates to highlight patterns and ensure continuous improvements.
• Resolve global and cross-functional issues Address and resolve global or cross-team issues related to Azure services like Databases, SQL DB, and Azure Migrate. Collaborate with internal teams to ensure seamless problem resolution and service continuity.
• Establish governance and key management routines Develop and implement governance frameworks to manage Azure services effectively, ensuring smooth business process execution and accountability.
• Drive improvements in tools and processes Regularly assess the effectiveness of existing solutions and standards, and suggest enhancements in tools, requirements gathering, or processes, to improve overall performance and reduce time taken to resolve Azure-related tickets.
• Lead individual Azure projects Take ownership of projects such as new implementations, migrations, or improvements in Azure environments. Drive initiatives using your experience in managing services like Azure Migrate and Databricks.
• Align with Azure support priorities Stay aligned with the company's Azure support objectives, taking an active role in achieving key priorities and contributing to business success through your expertise in networking, security, and cloud architecture.

Technical Skills

• Candidate should have hands on experience in designing, implementing and providing solutions in the areas of Infrastructure management & consulting.
• Should have working experience in Azure IaaS, PaaS, Azure Virtual Desktop, storage, network and database.
• Analyzing and identifying applications for cloud assessment and fitment, mapping workloads across IaaS, PaaS and private clouds
• Implementing and hosting large, complex workloads (windows and non windows) in Azure IaaS and configuring correct VM size and storage selection.
• Experience in implementing & managing Windows Virtual Desktop environments
• Experience in implementing hybrid connectivity between Azure and onpremise using virtual networks, VPN and Express Route
• Experience in implementing using one or more Azure PaaS services like web sites, web/worker roles, SQL Azure database, storage, service bus, Web Jobs, cloud services, Remote Apps etc.
• Experience and understanding of security requirements for cloud like IAM, Web Application Firewalls, Data protection etc.
• Experience in defining highly available, DR solutions in Azure
• Should have experience in handling Azure Backup/recovery & Site Recovery situations
• Experience in defining cloud strategy for enterprise
• Experience in automation solutions using Azure Resource Manager, PowerShell, Terraform  
• Should have handled multiple Azure migrations in the past related to AD, File, Web Services, Applications etc.
• Should have excellent understanding of IT Infrastructure elements like Servers, AD, DNS, DHCP, File & Print sharing etc.
• Must have strong understanding of networking concepts like TCP/IP and well versed with troubleshooting tools like PING, TELNET, TRACEART etc.
• Should have excellent troubleshooting skills to troubleshoot complex issues related to cloud infrastructure.

Must have Skills:

• Cloud Infrastructure Management
• Cloud Architecture and Design
• Azure Networking and Connectivity
• Cloud Security and IAM
• Backup and Disaster Recovery
• Azure Migration Expertise
• Automation and DevOps (ARM, PowerShell, Terraform)
• Monitoring and Performance Management
• Advanced Troubleshooting and Issue Resolution
• Cross-Functional Collaboration and Problem Solving

Must Have Certifications: 

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Azure Administrator Associate (AZ-104)