Quality Analyst - Admissions

Job Description:

Job Description

Key Responsibilities

1. Admissions Process Quality Control

● Monitor branch visits to ensure students receive prompt, professional, and effective counseling.

● Audit counseling sessions for accuracy, empathy, and conversion effectiveness.

● Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.

2. Follow-up & Escalation Management

● Track missed follow-ups and initiate corrective action through defined escalation matrices.

● Implement systematic checks to reduce lead leakages and improve conversion ratios.

● Ensure timely communication with prospective students to maintain engagement and trust.

3. Branch Performance Audits

● Conduct regular audits to evaluate adherence to SOPs and service standards.

● Identify operational gaps that may impact revenue generation or student satisfaction.

● Provide actionable insights and recommendations for branch-level improvements.

4. Training & Process Improvement

● Collaborate with the training team to design retraining programs based on audit findings.

● Recommend SOP enhancements to streamline admissions workflows.

● Drive continuous improvement initiatives aligned with the Quality function’s objectives.

5. Reporting & Analytics

● Prepare weekly and monthly quality reports highlighting trends, risks, and opportunities.

● Use data-driven insights to recommend strategic interventions for admissions growth.

● Present structured findings and action plans to senior management.

6. Operational & Infrastructure Audits

● Conduct inventory checks to ensure proper availability and management of required resources at branches.

● Perform branch infrastructure audits to ensure facilities meet organizational standards.

● Visit branches as required to conduct on-ground quality audits and operational checks.