Travel Process - USITG/ Invoicing/ Queue Management

Job Description:

About the Role
We are hiring Executives for the US ITG – Travel Invoicing & Queue Management process. This role is ideal for candidates with a foundational understanding of travel operations and Global Distribution Systems (GDS). The position involves managing travel-related queues, invoicing activities, and email-based client interactions while ensuring accuracy, process compliance, and excellent service delivery.

Key Responsibilities

• Manage travel invoicing and queue management activities with accuracy and efficiency.
• Process travel-related requests while adhering to defined SLAs and quality standards.
• Handle client queries through email and provide timely resolutions.
• Work on refunds, fare calculations, pricing, and routing-related tasks.
• Ensure compliance with process guidelines and maintain high levels of accuracy.
• Contribute to process improvement initiatives and support operational excellence.

Required Skills & Qualifications

• 0–1 year of experience in the travel industry.
• UG graduates with a Travel Diploma are preferred.
• Working knowledge of any GDS platform (Amadeus, Sabre, Galileo, or Worldspan).
• Understanding of refunds, fares, pricing, and routing concepts.
• Travel certification is mandatory.
• Good communication skills and knowledge of travel geography.
• Willingness to learn, adapt, and work in a fast-paced environment.
• Comfortable working in rotational 24x7 shifts from the office.