42 Job openings found

Key Responsibilities Handle customer inquiries via phone, email, chat, in Mandarin (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently with professionalism and empathy Record and update customer interactions in CRM or support systems Escalate complex or unresolved issues to appropriate internal teams Meet service quality standards, KPIs, ...

Job Description Collections Key Responsibilities The duties of a Collections Associate includes collection calls and sending reminders via email. Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, ...

Key Responsibilities The duties of a Collections Associate includes collection calls and sending reminders via email. Analyze Credit report and provide recommendations to controller for credit worthiness. Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- ...

 Key Responsibilities Handle inbound voice calls for International Roadside Assistance customers Provide prompt, accurate, and professional support to customers in emergency or service-related situations Coordinate with service providers and internal teams to ensure quick resolution Maintain clear and accurate documentation of customer interactions Deliver high-quality customer experience while meeting performance metrics Desired Skills & Competencies Strong spoken ...

Key Responsibilities: Develop and implement quality assurance processes, procedures, and standards for Cloud Support Services/Managed Services. Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines. Collaborate with support teams to address and rectify quality issues promptly. Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement. Evaluate ...

 Key Responsibilities Handle customer inquiries via phone, email, chat, or social media in Arabic (and English if required) Provide accurate information about products, services, policies, and procedures Resolve customer complaints efficiently while maintaining professionalism and empathy Document customer interactions clearly and accurately in CRM systems Escalate complex issues to appropriate teams when necessary Follow service quality ...

This position will reports to Team Leader. Primary Role Description To achieve sales targets using consultative sales approach, whilst ensuring service levels and customer satisfaction remain paramount. Responsible for sales targets through Inbound and outbound sales. Key Roles & Responsibilities: To manage personal workloads efficiently & create opportunities to achieve and increase sales, persistency and ...

Job Overview:   As a SME - Desktop Engineering, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with ...

Job Role Objective: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that Company remains competitive and innovative. Key ...

Summary: A Resort Receptionist greets and assists guests, manages reservations, processes payments, and provides information about resort amenities and services. They are the first point of contact for guests and are responsible for ensuring a smooth and pleasant experience during their stay.    Key Responsibilities: Guest Check-in/Check-out: Welcome guests, verify reservations, assign rooms, collect payments, and ...